All bookings and treatments are subject to our Terms and Conditions

Cancelation Policy


Please be advised that due to limited appointment availability, we will  request a 50% deposit of the value of treatments to be paid on booking, for any appointments exceeding 30 minutes.

48 hours’ notice is required to cancel or reschedule your appointment and when no notice is received the deposit will be lost.

Client’s that repeatedly fail to attend appointments with no notice will be respectfully asked for payment in full on booking regardless of the allotted appointment time.

For client’s on a course of prepaid treatments or with a pre-paid gift voucher, failure to attend appointments or cancellation without 48hrs notice will result in the loss of the treatment from your course or deduction of the treatment value from the balance of your voucher and no alternative will be offered.
A £20.00 refundable deposit is required to secure all consultations and aesthetic procedures.

A  non-refundable deposit is required to secure all consultations for GP Services. If required GP appointments can be changed with a minimum of 24 hours’ notice. For more details on the amount taken as a deposit please see our ” G.P’s Fee’s” page.

A deposit is an amount of money put down to secure an appointment.
Deposits must be paid at time of booking as they are taken to ensure your arrival to your appointment. Deposits taken will be refunded on arrival or deducted from the cost of your treatment should you choose to go ahead. Should you cancel your appointment without 48 hours notice or not show then the deposit will be lost, but in any other circumstance will be refunded back to you.

Arrival / appointment times
We encourage you to arrive 10 minutes before your appointment time in order to relax and enjoy the surroundings. As a courtesy to all clients a prompt appointment schedule is adhered to. We regret that late arrivals may results in your treatment time being reduced or cancelled.

Pre-Paid Courses & Aesthetic Treatments
All courses & pre-paid Aesthetic treatments are non-refundable and non-transferable. If for any medical reason you are unable to complete your treatments and a break is between them is required, the remainder of the course can be resumed within 6 months of the initial treatment being carried out. Thereafter the course will become invalid.

Gift Vouchers
Gift vouchers MUST be produced prior to your treatment being carried out.
Lost vouchers cannot be replaced
No cash alternative can be offered
Vouchers can be used for: Treatments and Retail. Vouchers are not valid for hair services
There is no expiry to vouchers purchased. Vouchers donated for charity events are valid for 6 months from date of issue.