All bookings and treatments are subject to our Terms and Conditions
Deposits & Cancelation
We are unable make provisional bookings due to the high demand for appointments.
Please be advised that a deposit is required upon booking your treatment/consultation. Deposits can be accepted over the phone using a debit or credit card or directly with our reception team. Deposits made using debit or credit cards can only be refunded to the original card, in-salon and cannot be processed over the phone.
48 hours’ notice is required to cancel or reschedule your appointment and where no notice is received the deposit will not be refunded. Please note: Should you need to cancel or re-schedule an appointment booked for a Monday please let us know by the Friday before. We cannot accept cancelations where an answer phone message is left after close of business on a Saturday and we do not open on Sundays. We understand that emergencies can happen and it may not always be possible to give 48 hours notice. In such circumstances we may ask for evidence to support this.
A £20.00 deposit is required for all consultations. Deposits paid for consultations are refundable should you attend your appointment but choose not to go ahead with any treatment(s).
Where a Gift Voucher is used as a deposit for both treatments and consultations the above conditions apply. If you do not attend your appointment or give 48 hours notice the voucher will be used towards or as payment for your missed appointment. If there is a balance remaining on the voucher, this will be held on our system for future use or until the expiry of the voucher. No alternative will be offered.
Client’s that repeatedly fail to attend appointments with no notice will be respectfully asked for payment in full upon booking regardless of the allocated appointment time or value of treatment.
Where clients have purchased a course of prepaid treatments or have paid in advance for an individual treatment and do not attend their appointment(s) or give 48hrs notice to cancel or reschedule, the treatment(s) will be lost or deducted from your course. For individual treatments an additional charge will be required.
A £20.00 non-refundable deposit is required to secure all consultations for GP Services. If required GP appointments can be changed with a minimum of 24 hours’ notice.
Arrival / appointment times
We encourage you to arrive 10 minutes before your appointment time in order to relax and enjoy the surroundings. As a courtesy to all clients a prompt appointment schedule is adhered to. We regret that late arrivals may results in your treatment time being reduced or cancelled if the treatment cannot be completed in the allocated time.
Pre-Paid Courses & Aesthetic Treatments
All courses & pre-paid aesthetic treatments are non-refundable and non-transferable. If for any medical reason you are unable to complete your course of treatments and a break in between them is required, the remainder of the course can be resumed within 6 months of the initial treatment being carried out. Thereafter the course will no longer be valid. In certain circumstances we may ask for a letter from your GP or Consultant to confirm a break from treatments is required.
Gift vouchers MUST be produced prior to your treatment being carried out. If a voucher is not produced payment in full will be required. Lost vouchers cannot be replaced. No cash alternative will be offered. Vouchers are non refundable and non transferable.
Vouchers can be used for all beauty treatments and retail products offered. Vouchers cannot be used for hair services , lash extensions, micro blading and semi permanent make up, makeup artistry or any other appointments with Beauty & The Brows by Tracy.
There is no expiry date for Gift Vouchers purchased. Gift Vouchers donated for charity events or rewards system vouchers are valid for 3 months from date of issue. No alternative will be offered.
CHILDREN UNDER 14 YEARS
For the comfort and consideration of our guests, we do not allow children under the age of 14 into The Beauty Centre and we do not provide facilities for their care whilst your treatment is being performed. We thank you in advance for your understanding